IT Support Technician

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IT Support Technician

  • Location: Biggleswade
  • Salary: £22000.00 - £26000.00 per annum per year
  • Job Type:Permanent

Posted about 1 month ago

IT Support Technician
Great chance for an IT support technician to join a large scale, prestigious educational body with academy sites all across the UK.
Working with an established IT management/directorship function, you will gain extensive hands on technical experience with the latest Microsoft technologies.
There is a quick progression route on offer here as you will act as a guide/mentor to apprentices and L1 support.

Role/Responsibilities
Provide 1st and 2nd line IT support to users at your group of sites.
Supporting & mentoring 1st line colleagues and apprentices.
Ensure IT support issues are followed through to completion, assisting your colleagues to ensure that the department meets with the service level agreement.
Ensure the smooth running of all computer equipment within the business and responding to urgent IT issues.
Ensure that the IT equipment & IT suites are fully functioning and perform regular maintenance on IT equipment. Ensure that faults and problems are quickly rectified using the IT Helpdesk and ensure that the IT policies are adhered to.
Carry out fault-finding, repair equipment where possible and organise external repairs where necessary.
Assist with the installation and configuration of all new computer hardware to ensure that it operates to maximum potential.
Provide training and support to staff as required in all applications & systems used by staff to a basic minimum level. This will include formal and informal training sessions as directed by the line manager.
Ensure the trusts safeguarding & data protection policies are implemented and adhered to.
Keep up to date with new technology, advising and recommending where appropriate.
Any other duties commensurate with the post, as agreed with the IT Director.
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