Having placed a number of candidates who are currently loving life; the Product Support team is growing again! You will join a really supportive team, with structured progression, regular pay reviews and a flexible company who really look after their employees by offering a strong profit bonus scheme. Having recently given their employees a pay rise to assist with the increased costs of living, issued shares to all employees and have a number of company socials organised, the culture of this business is hard to beat!
Ideally candidates would be based within a commutable distance of Cambridge and can visit the office 1 - 2 days per week, however this may be negotiable for the right candidate. You will be providing technical support on their hardware and software products which are currently used across the globe! With clients across the US, Europe and Asia, there is the potential to travel abroad to visit client sites if you want to see more of the world!
We are open to hearing from candidates at various levels, from STEM / Computer Science graduates to those with a couple of years technical support experience. Please reach out for an informal chat to learn more about this role! Salary ranges from £25k to £40k.
The Role:
- Provide Technical Support to global customers
- Inhouse and Remote customer training on the products
- Answer technical questions on the products
- Become a Subject Manner Expert on key areas of the range of products
- Assist clients with the product interface
What are we looking for?
- Strong technical mindset
- Previous experience supporting a technical product or software is essential for this role (unless a STEM / Computer Science graduate)
- Excellent people skills (This role is a customer facing position, so a high level of English and people skills are required)
- Strong problem solver
- Due to the technical nature of the product, a strong educational background is required
Having placed a number of candidates in this company who have been progressed and can't speak highly enough of the culture of the business, this is one not to be missed!
Please contact Andy Clarke at The One Group for more information.
