Service Desk Team Leader

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Service Desk Team Leader

  • Location: Cambridge
  • Salary: £40000.00 - £45000.00 per annum per year
  • Job Type:Permanent

Posted 3 months ago

Are you ready to lead and inspire a team of Service Desk Analysts while supporting some of the most innovative biotech, software, and medical companies in the region? Join one of the top Managed Service Providers in Cambridgeshire and be the driving force behind exceptional client service!

Why This Role is Exceptional:
As a Service Desk Team Leader, you'll play a pivotal role in ensuring their clients receive
top-notch support. You'll be the face of our company, representing them to some of the most cutting-edge organizations in the biotech and medical sectors. This isn't just a job; it's an opportunity to combine your passion for technology with your exceptional people skills.

Your Key Responsibilities:
· Leadership that Inspires: Lead, mentor, and empower their Service Desk Analysts to reach new heights in their careers.
· The Human Touch: Showcase your excellent interpersonal skills as you provide training, conduct appraisals, and support with recruitment efforts.
· Hands-On Expertise: Stay hands-on by serving as an escalation point for the Service Desk team, ensuring your technical skills remain razor-sharp.
· Service Excellence: Monitor service levels to guarantee they exceed client expectations.
· Setting the Standard: Lead by example and demonstrate best practices in all your endeavours!

What We're Looking For:
· Technical Mastery: Show off your strong technical skills, especially in supporting a Windows environment (AD, O365, Windows Server, Intune, AAD, etc.).
· People Person: Your excellent interpersonal skills are a must.
· Leadership Experience: Proven experience in a team leader or people manager role within an IT team.
· Training and Development Savvy: Experienced in providing training and development opportunities.
· Client-Centric Mindset: Bring a customer-oriented approach to everything you do.

Perks That Elevate Your Career:
· Continuous Growth: Enjoy ongoing training and development opportunities to enhance your skills.
· Flexibility: Work in an autonomous, flexible environment that encourages innovation.
· Profit Share: Boost your earnings through their profit share scheme.
· Generous Leave: Start with 25 days of annual leave, increasing by 2 days each year.
· Healthcare: Benefit from private healthcare coverage.

Please note that this role involves a dynamic mix of people management and hands-on
technical expertise, so candidates must come from an IT background. Candidates overseas will not be considered for this role.

Ready to take your career to the next level? Contact Andy Clarke at The One Group for more information and a full job description. Don't miss this opportunity to make a significant impact while advancing your career!